No Return, No Refund Policy

At Chrysanthemum, we are committed to delivering high-quality graphics and marketing services tailored to meet the unique needs of each client. Due to the bespoke nature of our work, all sales are final. We do not offer returns, refunds, or exchanges under any circumstances. Please review this policy carefully before placing an order.

Scope of Policy

This policy applies to all services provided by Chrysanthemum Design Co. and its child company Chrysanthemum Bookish, including:

• Custom graphic design and digital art
• Branding and identity packages
• Marketing strategy development
• Social media management and content creation
• Book cover designs and promotional materials

Why We Maintain This Policy

• Customization: Our services are tailored specifically to your requirements and cannot be resold or repurposed.
• Digital Deliverables: Most products are provided in non-tangible digital formats, making them ineligible for return.
• Collaboration: Our process involves ongoing communication and approval stages to ensure final satisfaction.

Client Responsibilities

To ensure project success, we require that clients:

• Provide clear, detailed project instructions.
• Respond promptly to feedback requests.
• Review all drafts and proofs thoroughly before final approval.

Dispute Resolution

If you are dissatisfied with a final deliverable, please contact us at beth@chrysanthemumbookish.com within 5 business days of completion. While refunds are not available, we will work with you to address concerns and provide reasonable revisions as outlined in your agreement.